Privacy Policy
1. Introduction
General Data Protection Regulation
This Privacy Policy describes how we use your information
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Squarespace, third party apps, or any of the social media platforms utilized by Njoybydesign Dolls & Little Things:
Google Privacy Policy: https://policies.google.com/privacy
Facebook: https://www.facebook.com/full_data_use_policy
Instagram: https://help.instagram.com/519522125107875
2. What information is collected
Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. You can accept or decline cookies when logging onto my site, it will appear as a pop-up
3. Personal Information
To fulfil your order, information is required, name, email, postal address, details of the product that you are ordering and method of payment.
4. Why it is being collected
Name and address required to send your order
Email is required for notification of postage, provide tracking details, provide support if needed, and to contact you in the instance of issues arising such as delays in delivery. Courier services require an email and telephone to notify you of delivery dates / times or to get in touch about your delivery only.
Payment method is required in the event that a refund is required, and also for financial obligations e.g. Record keeping for tax returns. I do not see any of your card or bank details as payment is processed by a secure third party
Visitor Analytics is a simple website analytics service which measures the traffic and general information of visitors to Njoybydesign website. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).
Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.
You can view this site privately by opening it up in a private window / incognito mode in your browser if you do not wish to have tracking enabled.
5. Who it will be shared with
Minimal information will be shared only as required to fulfil your order (name, address, and purchase information required for shipping), or to fulfil my own legal requirements, such as tax returns.
6. Data Retention
I retain your personal information only for as long as necessary to provide you with my services, or to comply with legal and regulatory obligations. By contacting Njoybydesign, you are giving direct consent for Njoybydesign to store your information as follows;
All records of payments made to Njoybydesign shall be kept for approximately 7 years. Paper records with identifying information e.g. postal receipts with tracking information, postcode and house number / name will also be kept for 7 years.
7. Security
All devices (PC and mobile) used by njoybydesign to access the internet are password protected and use real time and up to date Avast Antivirus Software. Social media accounts, not limited to but including Twitter, Instagram, Facebook and Google are password protected and use two step authentication for additional security.
All paper records (postal receipts with tracking information) held are kept in a secure location.
9. Privacy Complaints
Under Australian Consumer Law You have the right to complain if you feel your privacy has been breached
I will endeavor to respond to your request within 5 business days. If your complaint or query is complicated or requires further investigation our response may take additional time
I will respond via your preferred contact method
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
My contact details
Name: Njoybydesign Dolls & Little Things
Website: www.njoybydesign.com.au
Email: njoymorris@gmail.com
Telephone: +61 468488424
Australian Business Number (abn): 92632464541